Privacy Policy

Information you give us

• Audit and contact requests: your name, phone number, email, business name, industry and anything you choose to tell us about your business, plus the page and any ad campaign that brought you to the form.
• Newsletter: your email address and the page you signed up from.
• Conversations with us: what you share by email, phone, text or in meetings, plus our notes and scheduling details. We don't record calls without telling you first.

Information collected automatically

• When you visit the Site, our hosting provider records basic technical information such as your IP address, browser and device type, the pages you view, the site that referred you, and the date and time of your visit. We use it to keep the Site secure, fix problems and understand overall traffic.
• The Site doesn't currently use advertising cookies, tracking pixels or third-party analytics scripts. Your browser may store small technical items the Site needs to work. If we add analytics or advertising tools, we'll update this policy first.

Information from other sources

• Business contact information, such as a business's name, website, phone number, email and the names and roles of its owners or managers, from public sources like business websites, online directories and review sites, and from business data providers. We use it to find businesses that may benefit from our services and to contact them about it.

• To respond to your request, schedule and run your audit or demo, and follow up with you
• To provide, support and bill for our services
• To send our newsletter, if you subscribed
• To contact businesses about our services, as the law and your choices allow
• To improve the Site and our services
• To keep the Site and our systems secure and prevent fraud and abuse
• To comply with the law and enforce our Terms of Service

If you give us your mobile number and agree to receive text messages, we may text you about your request, appointment scheduling and reminders, and your account. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You can also opt out by emailing admin@bedrockautomations.io. Agreeing to receive texts is never a condition of buying anything from us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the sharing described in this policy excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We don't sell your personal information, and we don't share it for targeted advertising. We share it only:

• With service providers that help us run our business, such as website hosting and database, email, scheduling and video meetings, customer relationship management, phone and messaging, payment processing, and AI and automation tools. They may use it only to provide services to us.
• With our professional advisers, such as lawyers, accountants and insurers, when needed.
• When required by law or legal process, or to protect the rights, safety and property of Bedrock, our clients or others.
• As part of a merger, acquisition, financing or sale of all or part of our business, subject to this policy.
• With your consent or at your direction.

When we build and run AI receptionists, voice agents, chatbots and automations for a client business, we process information about that business's callers, customers and leads (such as call recordings, transcripts, messages and contact details) on the client's behalf. We do this under our agreement with the client, including a data protection agreement. The client decides how that information is used, and this policy doesn't cover it. If you called or messaged one of our clients and have a privacy question, please contact that business directly, and we'll help them respond. When a client is covered by HIPAA, we handle protected health information only under a business associate agreement.

We keep personal information only as long as we need it for the purposes in this policy, including to meet legal, tax and accounting requirements and resolve disputes. Audit and contact requests are kept while we're in touch with you and for a reasonable time after, unless you ask us to delete them sooner. Newsletter emails are kept until you unsubscribe. We keep opt-out records so we can keep honoring them. When we no longer need information, we delete it or de-identify it.

• Email: every marketing email we send includes an unsubscribe link. You'll still get messages about an active request or service.
• Texts: reply STOP to any text.
• Calls: ask us not to call you and we'll add you to our internal do-not-call list.
• Access, correction and deletion: wherever you live, you can ask to see, correct or delete the personal information we hold about you, or ask us to stop contacting you. Email admin@bedrockautomations.io and we'll respond within 45 days. We may need to verify your identity, and we may keep some information when the law requires it.
• State privacy rights: residents of some states have additional rights under state privacy laws. Where those laws apply to us, we'll honor those rights, and you can appeal our decision by replying to our response. We won't treat you differently for using your privacy rights.

We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted connections and limited access. No system is completely secure, so we can't guarantee the security of information you send us.

The Site and our services are meant for businesses and are not directed to anyone under 18. We don't knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we'll delete it.

The Site may link to websites we don't control. Their privacy practices are their own, so please review their policies.

We may update this policy from time to time. We'll post the new version here and change the "Last updated" date. If we make a material change, we'll give notice on the Site or by email.