Industry / Medical Clinics

AI Receptionist for Medical Clinics

Take the front desk calls that keep piling up, and get every clinical request to your staff.

The reality

What your phones look like on a real day

Primary care, urgent care, chiropractic and physical therapy front desks share the same problem. The phone rings while staff are checking patients in, and the calls on hold become the calls that hang up.

Most of those calls are routine: booking, hours, insurance and rescheduling. The rest need your clinical team. An assistant can handle the first kind and route the second without guessing.

The new patient who wants an appointment

Someone new to the area or switching providers. They want a time on the calendar, and they're calling other practices too.

Do you take my insurance?

The assistant answers only from the accepted plan list your practice provides, and tells the caller your staff will verify coverage.

Hours, location and walk-ins

Are you open Saturday? Where do I park? Can I walk in? Simple questions that tie up the front desk all day.

Refills, test results and reschedules

A patient asking about a refill or a result. The assistant takes the request and routes it to staff. Reschedules get handled on the calendar.

The leak

The calls and leads that slip away

  • New patient calls that hang up while on hold
  • Insurance questions that wait for a callback and never get one
  • Refill and result requests lost between the phone and the right staff member
  • Open slots left empty after cancellations nobody filled
Example call

How a call could sound

Example callIllustrative script, not a real call

  1. AI Receptionist

    Thanks for calling. I'm a virtual assistant for the front desk. How can I help?

  2. Caller

    I'd like to become a new patient. Do you take my plan?

  3. AI Receptionist

    Which plan do you have?

  4. Caller

    It's through my employer, a PPO.

  5. AI Receptionist

    That plan is on our accepted list. Our staff will verify your coverage before the visit. Would you like the first new patient opening?

  6. Caller

    Yes. Also, I've had a bad cough for a week.

  7. AI Receptionist

    I'll note that for our clinical staff so they can follow up. If you have trouble breathing or feel it's an emergency, please call 911. Let's get you booked.

Where we'd start

What we'd build for you first

AI receptionist for front desk calls

Books new patients, answers hours, location and walk-in questions, and handles reschedules on your calendar.

Clinical request routing

Refill, result and symptom calls are logged and sent to the right staff member. The assistant never answers them itself.

Website chatbot for routine questions

Answers common front desk questions on your site from information you approve and books appointments.

Important: The assistant handles front desk tasks only and never gives medical advice. Symptoms and clinical questions go to your staff, and callers describing an emergency are told to call 911. Protected health information is handled only under a business associate agreement. See our guide to HIPAA and AI receptionists.

FAQ

Medical Clinics: common questions

Protected health information is handled only under a business associate agreement, and we set the assistant up for front desk tasks, not clinical ones. The guide linked above covers what to ask.

Services for this industry

See what we'd build for your business first.

Book a free revenue leak audit. We'll map where calls and leads are slipping.